Refund policy

Last updated: November 14, 2026

All sales are final for change of mind

We do not accept returns or exchanges because you no longer want an item, ordered the wrong size or color, or changed your mind. This applies to standard, club, event, and custom merchandise. Please review product details, size charts, colors, quantities, and decoration selections before paying.

Problems with your order

If an item arrives defective, dirty, damaged, incorrect, or otherwise not as ordered, contact info@dryshirt.com within 14 days after delivery. Include your order number, a description of the problem, and clear photographs where possible. Keep the item and packaging while we review your claim. This reporting period does not limit rights that applicable law provides for hidden defects or other problems.

Replacement and refund process

For an eligible problem, we will first offer a replacement at no additional cost. If a suitable replacement is unavailable or does not resolve the problem, we will offer a refund for the affected item, including applicable tax and refundable shipping charges. Nothing in this policy requires you to accept a replacement where applicable law entitles you to a refund.

If we require the affected item to be returned, we will provide return instructions and a prepaid shipping label or another return method at our expense. Please contact us before mailing anything. Our mailing address is listed below; it is not an automatic return authorization.

Approved refunds are issued to the original payment method, unless another method is agreed or legally required. We will process them promptly and within applicable legal deadlines. Your payment provider may take additional time to post the credit. We do not substitute store credit for a refund you are entitled to receive.

Cancellations and changes

Order processing begins when payment is confirmed. We do not accept voluntary cancellations after payment confirmation. Contact us immediately if you discover an order error; changes are not guaranteed once processing has begun.

This restriction does not remove your rights if we cannot fulfill your order, need your agreement to a shipping delay, or otherwise owe you a cancellation or refund under applicable law. If we cannot fulfill an order, we will notify you and refund the unfulfilled portion and applicable charges.